Introduction

Discover best practices for creating, deploying, and analyzing your voice surveys effectively. From survey design to data analysis, follow these tips to maximize engagement and gain valuable insights in no time.

Step 1: Creating the Survey

You can create a survey using Genius Survey or manually. With Genius Survey, simply prompt your survey objective in natural language, and the system will configure the number of questions for you. In just a few seconds, your survey will be ready to go!

 

Best practices:

• Add your company name at the beginning and end of the campaign to reinforce your branding.
• Keep each element to no more than 3 lines of content for better readability.
• Highlight the value of using Genius Survey: faster setup, natural language input, and automated question generation.

 

Step 2: Mastering the Drag & Drop System

The drag-and-drop system allows you to design your survey structure with ease. Follow these steps to make the most of this feature:

1. Go to the node menu.
2. Drag and drop a node into your survey.
3. Link nodes by clicking and dragging from one node to another.
4. To unlink nodes, click on the link and then click on the red cross that appears.
5. Edit a node by clicking on its text box.
6. Test a node by pressing the play button on the node.
7. Delete a node by clicking on the trash bin icon.
8. Duplicate a node using the duplicate button.
9. Configure the node by following the instructions within it.

 

Best practices:

• Avoid creating a monologue – do not use more than 3 consecutive message nodes.
• Make sure that your questions and messages are dynamic and voice-friendly.
• Use simple and direct language to maintain clarity.
• Emphasize the importance of a logical and engaging flow to retain respondents’ attention
• Add voice instructions on how to conduct the survey at the beginning.

 

Step 3: Creating a Landing Page

Design an engaging responsive landing page that invites users to participate in your survey. Customize elements like the logo, background, text, and widget. For PC, tablet and mobile view.

 

Best practices:

• Use lightweight and responsive images to ensure fast loading times.
• Follow your company’s branding guidelines for a professional appearance.
• Ensure your logo is prominently visible to build trust and recognition.
• Include images of people to humanize the page and make it relatable.

 

Step 4: Analyzing Results

Once the survey is complete, analyze the data and extract actionable insights such as trends, suggestions, and KPIs.

 

Best practices:

• Focus on key metrics that align with your goals to drive meaningful decisions.
• Share insights with your team to promote collaborative decision-making by exporting the reports instantly. 

 

Step 5: Managing Teams and Workspaces

Manage team members and workspaces effectively by adding, editing, or deleting them as needed.

 

Best practices:

• Keep your workspace organized by regularly updating member access and sort your voice campaigns.

 

Bonus: Mailing tips

Communication is a key aspect when introducing a nea technology to your customers. Find out the best practices to write a good email to introduce voice surveys and encourage the respondents to participate. 

Best practices:

• Emphasize values such as quick, interactive, and practical.
• Include an image or GIF.
• Example content: “We’re excited to introduce an innovative format: a voice-based survey! Answer this quick, interactive, and practical questionnaire to […]. This survey will take no more than 2 minutes.”
• Specify that voices are not recorded as part of the voice transcription feature.